FREQUENTLY ASKED QUESTIONS

During the winter ski season, lifts are open 9:00 – 4:00pm on weekdays and 8:00 – 4:00pm weekends and holidays. During the summer and for retail, dining, and other activities, individual hours vary by outlet.

Parking is free at Windham Mountain Club. There are a variety of lots and there is also a complimentary shuttle that runs daily between parking lots. On weekends and holidays, we also offer valet parking.

Yes, there are twelve EV charging spots located in the upper parking lot, closest to the Lodge. 

The Snow Tubing Park is located at 360 Co Rd 12, Windham, NY 12496, about a mile and a half down the road from the Lodge.  There is parking on site.  

Yes, learn more about our uphill policy here.

Yes, Windham Mountain Club allows hiking during the summer at your own risk. Please sign in at our kiosk outside located next to the Whiteway Express Quad (D-Lift).

Yes, boot fitting and tuning services are available at The Shop on the second floor of the Lodge beginning in November 2024.  

Guests can cancel their winter product reservations (lift tickets, lessons, rentals, and snow tubing) up to 14 days before their arrival for a full refund to their original form of payment by calling Windham Mountain Club Guest Services at 518-734-4300 x8008 or emailing [email protected].

Cancellations within 14 days of the winter product start date are non-refundable. Tickets unable to be used on the designated day of issuance at purchase may be used on another day during the 24/25 winter season; guests will be responsible for any difference in product price for rescheduled days and are subject to a $35 change fee.

Your two-day or three-day lift ticket corresponds with the specific dates you selected and must be used on the selected start date. Guests wishing to reschedule all days of a multi-day lift ticket may do so, subject to availability and cancellation/change policy by contacting Windham Mountain Club Guest Services at 518-734-4300 x8008 or emailing [email protected]. Guests who choose not to use all days of their lift product forfeit the unused day(s) and will not receive a refund. Cancellations or returns for “day two” or “day three” of multi-day lift tickets are not permitted.

Rescheduling of day tickets must take place before the close of business the day prior to the original purchased day. No “day-of” rescheduling may occur, so plan ahead. Ticket availability is subject to capacity restrictions. If rescheduling is not completed in the proper timeframe, tickets will be considered expired. Expired tickets hold no value and will not be honored. All lift tickets expire at the end of the 24/25 winter season.

Reservations for Ikon Pass are required for the 24/25 winter season. Log in to your Ikon account to make reservations. In the event that a date is sold out, keep checking the app for the additional openings.

Depending on your Ikon Pass access, you get the benefit of discounted tickets for family and friends at 25% off the highest lift prices. If you are the Ikon passholder, please share your discount code directly with your guests through ikonpass.com. If you are a friend/family member receiving a Friends and Family ticket benefit, you must visit https://shop.windhammountain.com/s/specials to redeem your discount code. Guests may also buy Friends and Family tickets at the Lodge with the Ikon passholder present. 

Reservations for Cin Cin! are encouraged but not required for parties fewer than eight people.  Reservations can be made up to 30 days in advance by calling (518) 734-4300 ext, 1521.  

For summer 2024, Windham Mountain Club offers lift rides on the Whiteway Express Quad (D-Lift).